Refund and Return

All products are unique and produced only once ordered. This means that returns and exchanges are not supported if the you ordered the wrong size, color, or simply changed their mind.

 

However, in case of a damaged product or a manufacturing error, Amuletees offers a free reprint or a refund if you contact us within 30 days of product delivery. Please get in touch with our team and provide a clear photo/video showing the issue. Refund processing might take up to 14 (Fourteen) business days.

 

Please note that Amuletees will not be held responsible and will not offer reprints or refunds if you ordered the wrong size, color or filled in a wrong delivery address. In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund.

 

If you are experiencing any problems with tracking the order or shipment, or if you need to report an issue with a received product, contact our team via email digitalartbros@gmail.com. Our team will respond to you as soon as possible. 

 

 

 

To facilitate a quicker resolution of your issue, we strongly recommend including photo or video evidence when contacting us. 

 

An issue with the quality of the print:

Required evidence – A clear photo of the received product laid on a flat surface in which the design and the issue are clearly visible in a single frame.

 

An issue with the print placement (distance from collar, off-center, etc.):

Required evidence – A clear photo of the received product laid on a flat surface where the incorrect placement is shown with a ruler/measuring tape. 

Please note that there is a tolerance of 0.5″ for print placement. 

 

Print in the wrong area:

Required evidence – A clear photo of the product you received, folded in a way that clearly displays both sides.

 

Wrong product:

Required evidence – A photo of the product that was received, with the size tag clearly visible as well.

 

An issue with the product (incorrect size, brand, quality):

Required evidence – A clear photo of the received product where the design, issue, and/or size tag are clearly visible in a single frame.

 

A product sizing issue (manufacturer’s defect):

Required evidence – A clear photo of the received product being measured according to the measurements provided in the catalog’s size chart. Both the print and the measurement should be clearly visible and the garment should be laid on a flat surface.

Please note that there is a tolerance is +/- 1” for most adult garments.

 

Delivery-related product damage:

Required evidence – A photo or video of the received product, where the package, the printed design, and the issue are clearly visible. 

 

Reprinted item has the same issue as the original item:

Required evidence – A photo or video of both the original and reprinted item in the same frame where the issue is clearly visible.