Shipping

This policy covers universal shipping requirements for all destinations and specific requirements for individual countries. These important rules must be followed to ensure successful delivery, as not meeting these requirements can result in the order no being delivered successfully.

 

All shipping addresses

 

The following shipping address requirements are applicable to all destinations:

1. The shipping address must be exclusively in Latin characters.
2. Amuletees does not provide address validation services. Therefore, it is the customer’s responsibility to provide an accurate shipping address.

 

 

Shipping to or within Germany

There are specific shipping requirements for orders delivered to home addresses in Germany as well as those sent to parcel lockers (Packstations) or collection points (Paketfiliale or Paketshop). It’s crucial for you or your customers to adhere to the guidelines below to ensure a successful delivery.

 

Requirements for home delivery

For a successful home delivery, the following should be provided:

 

• Recipient’s name (matching the name on the apartment building)
• Street address and house number
• Apartment number (if applicable)
• Floor number (optional)
• Zip code
• Country

If the recipient doesn’t provide the listed information, the carrier might be unable to identify the recipient’s apartment. As a result, the shipment will be returned without any further delivery attempts by the carrier.

 

Requirements for shipments delivered to a parcel locker or Packstation

For deliveries to Packstation (or Paketfiliale/Paketshop) addresses, all of the following criteria must be met:

 

The order recipient needs to activate their Deutsche Post/DHL account for both options (Packstation and Paketfiliale/Paketshop). Failure to do so may lead to the shipment being returned.

Once activated, they will receive a postal number, which must be entered in either the “First name” or “Last name” line of the address. Failing to comply with this requirement will result in the number not being recognized, leading to the return of the order. The correct address format for a delivery to a Packstation or

Paketfiliale/Paketshop is as follows:

 

• First name: John Smith
• Last name: 1234567890 (postal number)
• Address 1: Packstation 104
• Zip code: 46282
• City: Dorsten
• Country: Germany

 

 

Shipping to Brazil

It is mandatory to include the recipient’s CPF (Cadastro de Pessoas Físicas) tax number on the shipping label of the order. Each individual living in Brazil has a unique 11-digit CPF number.

 

When creating an order manually, ensure the recipient’s CPF number is added to the “Address 2” line using the format XXX.XXX.XXX-XX. Additionally, make sure to indicate the recipient’s phone number to ensure a smooth delivery.

 

 

 

Shipping to Chile

It is mandatory to include the recipient’s RUN (Rol Único Nacional) or RUT (Rol Unico Tributario) tax number on the shipping label of the order (for individuals, both of these numbers will be the same). Each individual living in Chile has a unique 8 or 9-digit RUN / RUT number.

 

When creating an order manually, ensure the recipient’s RUN / RUT number is added to the “Address 2” line in Printify. Additionally, make sure to indicate the recipient’s phone number to ensure a smooth delivery.

 

For orders imported from a sales channel, request the RUN / RUT number and phone number (if not already provided) from the customer. Then, edit the order and add this information to the shipping details before sending it to production. The recipient’s RUN / RUT number can be added to the “Address 2” line in Printify using the format XX.XXX.XXX-Z (7 or 8 digits, plus a verification digit).